Privacy Policy

1. Responsible party

The party responsible for the processing described in this document is:

FB DA SILVA COMERCIO DE LIVROS VIRTUAIS
Brazilian company tax ID (CNPJ): 41.549.589/0001-69
Rua das Poncianas, 194 – Jardim Glória
CEP 13468-180 – Brazil

Contact for privacy matters: soutien@lecoeurrevient.online

2. What data may be collected

Depending on how you use the service, the following data may apply:

• Basic details: name, billing address, and, where needed, the information required for tax purposes.
• Contact details: email address, phone number, or WhatsApp handle, if you choose that channel.
• Order and contract data: product, price, order number, purchase date, and payment and refund status.
• Payment-related details: the payment method chosen, the transaction reference, and the information needed to complete it. Full card or bank details are generally processed by the payment provider.
• Access and usage data: creation of your access, sign-in activity, and the technically necessary usage data of the learning environment.
• Communication data: the content, date, and metadata of support or refund requests.
• Technical data: IP address, date and time, browser type, operating system, the page visited, and error logs, to the extent the hosting provider collects them for technical reasons.

3. Purposes and legal bases

The processing serves above all the following purposes:

• Preparing and fulfilling the purchase contract, handling your order, and providing digital access.
• Processing payment, preventing fraud, handling refunds, and documenting the transaction.
• Handling support requests and resolving technical issues.
• Meeting legal obligations relating to accounting, tax law, consumer protection, and record-keeping.
• Ensuring the security, stability, and protection against misuse of the website and learning environment.

Where the General Data Protection Regulation (GDPR) applies, this processing is based, depending on the situation, on the performance of pre-contractual steps or of a contract (Art. 6(1)(b) GDPR), on legal obligations (Art. 6(1)(c) GDPR), on legitimate interests in secure and proper operation (Art. 6(1)(f) GDPR), or on consent (Art. 6(1)(a) GDPR).

Where the Brazilian data protection law (LGPD) applies, the processing relies above all on the performance of the contract, compliance with legal obligations, the protection of legitimate interests, or a consent that has been given.

4. Recipients and engaged service providers

Data is shared only where this is necessary for the purposes stated above or permitted by law. Possible recipients include:

• Mundpay as the payment service provider for checkout, transaction processing, fraud prevention, and refunds.
• Providers of hosting, email, and technical infrastructure for operating the website, delivering access, and providing support.
• Authorities, courts, and tax or supervisory bodies, where there is a legal obligation to do so.
• Professional advisors, insofar as this is necessary to establish, exercise, or defend legal claims.

For any data processing within the Mundpay checkout, the privacy notices provided there also apply. You should enter payment details only in the secure checkout provided for that purpose.

Transfers to other countries

Because the responsible party is based in Brazil and the service providers used may operate in various countries, cross-border processing is possible. Where necessary, appropriate safeguards under the applicable data protection law are put in place. Data subjects can request information about the safeguards applied in each case through the privacy contact.

5. Website, server logs, and cookies

When you visit the website, the hosting provider may process technically necessary server logs. This serves operation, security, and error analysis.

The version of the website published here does not itself use cookies for advertising, profiling, or analytics. Should optional services for analytics, marketing, or external integrations be added in the future, this document will be updated and – where required – consent will be obtained beforehand.

6. Retention period

Personal data is kept only as long as the relevant purpose requires. After that, it is deleted or anonymized, unless legal retention obligations or legitimate record-keeping interests prevent this.

• Contract, order, and invoice data is retained in accordance with the applicable commercial and tax law time limits.
• Support communications are generally kept for as long as needed to handle them and to keep an appropriate record.
• Technical logs are stored for a limited period appropriate to the security purpose.

7. Rights of data subjects

Depending on the applicable data protection law, you have, in particular, the following rights:

• Access to and confirmation of the processing
• Correction of inaccurate or incomplete data
• Erasure or restriction of the processing
• Portability of the data
• Objection to specific processing operations
• Withdrawal of a consent given, with effect for the future
• Lodging a complaint with a competent data protection supervisory authority

These rights may be subject to legal conditions and exceptions. Appropriate proof of identity may be required in order to process a request.

8. Privacy requests and updates

Please send your privacy requests to soutien@lecoeurrevient.online .

This privacy policy may be updated if processing operations, service providers, or legal requirements change. The date shown above indicates the version currently published.